Frequently Asked Questions

How can I track my order?

Once your order ships, you'll receive a tracking number via email.

How long does shipping take?

Delivery times vary depending on the product and destination. Shipping estimates are displayed during checkout and in your order confirmation.

Can I cancel my order?

Orders can only be canceled before processing begins. Contact us as soon as possible if you need assistance.

What if my item arrives damaged?

Please contact us within 7 days of delivery with photos of the item and packaging so we can help resolve the issue.

Do you offer returns?

Yes. Please review our Return & Refund Policy for complete details.

How can I contact customer support?

You can reach us by email at support@urbancart.com.